That was just an example, an anecdote as I'm trying to sound as human rather than as a corporate bot and explain our position rather than speaking like a pr person :) I'm sorry, but you misunderstood my message.
#REMOTE UTILITIES HOST ICONS SOFTWARE#
(not good if you ask me.) and by the sound of it not a very experienced user at that, especially if he trusts any software that has antivirus or antimalware in its title. It sounds like your breaking/bending at the behest of 1 user. But still the user was blaming us that we were distributing malware because their tool detected us as such :)Īpparently, anything that has "antimalware" or "antivirus" in their name is unconditionally trusted and rarely anyone has any doubts about whether their antivirus program is as good in doing their job as they claim.
#REMOTE UTILITIES HOST ICONS FREE#
The developer of that tool couldn't even be contacted other than via a free Yahoo e-mail address. Recently we received a complaint from a user who was running a no-name "malware removal" tool on their PC. :) So we have to look for solutions to the problem, even if it means discontinuing certain features. Users don't care if we are right and a/v is wrong - they always blame the software and not their beloved a/v program that they trust so much. We need to be profitable and these false positives may negatively affect our sales and overall image. I think you should leave the security decisions to your customers and the AV software.We would gladly leave the security decisions to AV vendors, but apparently some of them are not capable of making good decisions, so much so that they even hurt their own customers by not letting them use legitimate, digitally signed software the way their customers want. The reality is that for an average a/v vendor it is easier to label something as "potentially dangerous" instead of coming up with a smart code/system that can tell for sure whether the use is legitimate or not. if however I am the owner of the PC's (which I am) and I want the icon hidden then as the owner I would configure my antivirus program to ignore or whitelist the application. if it was installed for malicious purpose having an AV detection/warning would be great. It is based on our own research and conversations with analytics from several antivirus software vendors.Īlso if it is hidden (stealth mode) having antivirus popup to warn a user is a good thing. It was our own decision, of course, and it didn't came out of nothing.
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